Terms of service
Last updated: November 19, 2025
Welcome to Orvinos. These Terms of Service ("Terms") apply to your access to and use of our website, online store, products, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Services.
1. Use of the Services
You agree to use the Services only for lawful purposes and in compliance with all applicable laws. You must not misuse the Services, interfere with their proper functioning, attempt unauthorized access, or engage in activity that could harm Orvinos, our users, or our systems.
2. Eligibility
By using the Services, you represent that:
- You are at least the age of majority in your jurisdiction, or
- You are using the Services under the supervision and consent of a parent or guardian.
We do not knowingly allow children to use the Services without proper supervision.
3. Account Registration
To access certain features, you may need to create an account. You agree to:
- Provide accurate and complete account information.
- Keep your login details confidential.
- Notify us immediately if you suspect unauthorized access to your account.
You are responsible for all activities that occur under your account.
4. Orders and Payments
By placing an order, you agree that:
- All information you provide is accurate and complete.
- You are authorized to use the payment method provided.
- Prices and availability of products may change without notice.
- We reserve the right to refuse or cancel orders at our discretion.
If we cancel an order after payment is received, we will issue a refund to your original payment method.
5. Product Information
We make every effort to display accurate product descriptions, images, pricing, and availability. However, we cannot guarantee that:
- Colors on your screen match the actual product,
- Product descriptions are error-free,
- The product you receive will always match images exactly (e.g., packaging updates).
We reserve the right to correct errors or update information at any time without prior notice.
6. Shipping and Delivery
Shipping times provided during checkout are estimates, not guarantees.
Delays may occur due to customs, couriers, weather, logistics, or factors outside our control.
Once your order leaves our warehouse or supplier, responsibility for delivery passes to the shipping carrier.
You are responsible for providing a complete and correct address. We are not liable for failed deliveries due to incorrect address information.
7. Returns & Refunds
Our Return & Refund Policy explains when returns, replacements, or refunds are accepted.
By using the Services, you agree to the Refund Policy in effect at the time of purchase.
We only accept returns in cases of:
- Manufacturing defects, or
- Receiving the wrong item.
We do not accept returns for change of mind or user errors (wrong size, wrong color, etc.).
8. Pricing & Promotions
Prices may change at any time without notice.
Promotions, discounts, and coupon codes:
- Cannot be combined unless stated,
- Must be used within the given time frame,
- Are subject to our discretion.
We may cancel orders using invalid or misused discount codes.
9. Intellectual Property
All content on the Services—including text, designs, graphics, logos, photos, videos, icons, trademarks, and code—is owned by Orvinos or its licensors.
You may not:
- Copy
- Modify
- Reproduce
- Publish
- Sell
- Distribute
any part of the Services without our written permission.
10. User Content
If you submit reviews, comments, photos, or any content ("User Content"), you grant Orvinos a non-exclusive, royalty-free, worldwide license to:
- Use
- Display
- Reproduce
- Publish
- Modify
your content for business purposes, including marketing.
You confirm that your content does not violate the rights of others or contain harmful, illegal, or misleading material.
11. Third-Party Services
Our Services may contain links to third-party websites, apps, or tools.
We are not responsible for:
- Their content,
- Their privacy practices,
- Their accuracy,
- Or any damages arising from your use of them.
Any third-party terms apply separately.
12. Prohibited Activities
You agree not to:
- Use bots, scrapers, or automated tools,
- Upload viruses or harmful code,
- Attempt to breach security systems,
- Engage in fraudulent or abusive activities,
- Impersonate others,
- Use the Services for unlawful purposes.
Violation of these Terms may result in account suspension or legal action.
13. Disclaimer of Warranties
The Services are provided “as is” and “as available”.
We do not guarantee that:
- The Services will be uninterrupted or error-free,
- Products will always meet your expectations,
- Data transmitted will always be secure.
You use the Services at your own risk.
14. Limitation of Liability
To the fullest extent permitted by law, Orvinos is not liable for:
- Indirect, incidental, punitive, or consequential damages,
- Loss of profits, data, or business,
- Delivery delays or issues caused by third parties,
- Misuse of products by customers.
Our total liability is limited to the amount you paid for the product.
15. Indemnification
You agree to indemnify Orvinos and its affiliates against any claims arising from your:
- Violation of these Terms,
- Misuse of the Services,
- Violation of laws or third-party rights.
16. Termination
We may suspend or terminate your account or access to the Services at any time if:
- You violate these Terms,
- You misuse the Services,
- Or for operational or security reasons.
You may stop using the Services at any time.
17. Governing Law
These Terms are governed by the laws of the United Arab Emirates (UAE), without regard to conflict of law principles.
Any disputes will be handled under UAE jurisdiction and applicable laws.
18. Changes to Terms
We may update these Terms from time to time.
By continuing to use the Services after changes become effective, you agree to the updated Terms.
19. Contact Information
If you have questions about these Terms, you can contact us at: